Terms & Conditions

Detailed Terms & Conditions Found Below

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or For Returns Click Here: Returns Info

Terms & Conditions When Using This Website

This website is operated by Glenwood Decorating Supplies and by using this website you agree to the following terms and conditions.

The information on this website is intended as information only and should never be used as a substitute for legal or professional advice. We cannot guarantee that the information is in date nor comply with individual circumstances. If you have any doubts about information on this site then please do not hesitate to contact Glenwood Decorating Supplies and speak to a member of staff directly.

Glenwood Decorating Supplies cannot be held responsible for injury or damage to items or persons arising from paint products being used or handled incorrectly.

Colour & colour choice, is the responsibility of the individual to check the colour is correct prior to carrying out work, paint shades are made using tinting systems and shades can differ from batch to batch ( for large areas we recommend mixing 2 or more tins together to avoid colour difference ), paints are matched to commercial tolerance and may differ to the colour card. We would also make you aware of a phenomenon called Metomerism  this is where different light conditions can make shades appear different ( i.e. north facing room with a small window, shade would appear darker, south facing larger windows shade would appear lighter ) this phenomenon also occurs due to other factors in a room.

Glenwood Decorating Supplies are unable to accept any returns for paint which have been mixed for the customer in any capacity. This is due to the fact that we will be unable to sell the product again as the colour is specific to the customer whom ordered it. Please ensure you have selected the correct colour before ordering, if in any doubt please request a colour card, we are happy to supply our standard colour charts in the post if you are not sure. We do not accept

We are not responsible for any views we express regarding colours and any advice we give, it is the sole responsibility of the customer to select the correct colour. If you are choosing a colour from the computer screen remember the resolution on computer monitors can differ depending on the make and model, names of colours also change from manufacturer to manufacturer, we will only make colours with stated BS 4800, BS 381c, RAL, NCS colours these are standard references, we also advice purchasing enough paint to complete the job as paint shades may differ slightly from batch to batch.

Glenwood Decorating Supplies cannot accept any responsibility for the consequences of any errors or omissions. Any reliance you place on information found on this site or linked to on other websites will be at your own risk. Glenwood Decorating Supplies , its agents and employees, are not liable for any losses or damages arising from your use of this site.
All items dispatched are brand new and in previously un-opened containers ( with the exception of mixed paint colours ). In transit damage can occur dents or bulged tins, they are not dispatched in such a condition and the resulting minor damages are as a consequence of  third party carriers transporting and handling items in less than an ideal manner. Clearly items which unfortunately arrive leaking will be replaced after receipt of photographic evidence which is required in any claim process, dented or bulged tins with no paint loss are deemed fit for purpose, paint quantity is not lost and paint quality is not impaired these are not eligible for return or refund.
All links out of this website are checked on submission and on a regular basis and are only included to enhance the information we provide. However, their websites are not under our control and Glenwood Decorating Supplies are therefore not responsible for the content, information, services or products provided by these companies. Should you have any issues with the content of the sites we link to then please contact us so we can review these links and act accordingly.

This website does not endorse or favour any specific commercial product or business. Non-government sites linked to from this website are present only because they may be useful additions to the information we provide. A link to a third-party website does not imply endorsement; use your own business judgement to decide whether the information or service on that website is suitable for your needs. If a website is not linked to, this does not mean or imply that it is unsatisfactory. The linked websites are regularly reviewed in the light of customer usage and feedback.

We make every effort to check and test this website during production. However, we would advise you to run an anti-virus program on anything you download from the Internet. We cannot accept any responsibility for any damage to your computer system or loss of data caused by using this website.

This website and the use of it is governed by English law and English courts shall have exclusive jurisdiction over any disputes connected to this website.

*** Please Note Online Prices May Differ from Prices instore ***