Update Due to Carona Virus..
WHILST WE ARE WORKING CLOSELY WITH OUR SUPPLIERS & CARRIERS WE ARE STARTING TO EXPERIENCE GAPS IN OUR STOCKS .. WE ARE WORKING TO REMOVE THESE ITEMS FROM SALE AS QUICKLY AS WE CAN, OUR SYSTEM DUE TO IT'S SET UP MAY STILL ACCEPT SOME ORDERS WHICH WE MAY HAVE TO CANCEL AT LATER TIME .. WE WILL REFUND ALL CANCELLED ORDERS IN FULL ASAP..
OUR DELIVERY TIMES ARE INCREASING DUE TO THE SHEER VOLUME OF ONLINE ORDERS BEING RECEIVED, WE ARE WORKING THROUGH THESE AS QUICKLY AS POSSIBLE.
STANDARD DELIVERY AND SHIPPING TIMES ARE NOW : 2 - 5 WORKING DAYS
WE APPRECIATE ALL YOUR ORDERS AND YOUR PATIENCE AT THIS TIME OUR STAFF ARE WORKING LONGER HOURS TO COMPLETE ORDERS.
WE WISH ALL OUR CUSTOMERS AND THEIR FAMILIES ALL THE VERY BEST AT THIS TIME ......
We will continue at Glenwood Paint to supply paint & goods to all customers whilst following Government Guidelines and Best Working Practices. We will pack parcels wearing protective gloves and if necessary masks, we will not employ anyone to pack parcels whom may have become infected so as not to pass on any infection.
Our Carriers have informed us of there actions to safe guard the drivers and customers..
All Parcels - Deliveries will now be Verbal POD's ( Proof of Delivery ).
The driver will drop the parcel step back a few metres and request a name. The delivery will then be marked off as Delivered and Name taken will be classified Proof of Delivery.
Free Delivery on orders Over £65.00. ( England, Wales, Scottish Lowlands )
Standard Delivery Charges :
Orders from £1.00 - £20.00 £3.79
Orders between £20.01 - £65.00 £6.49
Estimated Deliver Time :
1-4 Days. Often the very next day, We Do Not Guarantee Next Day Delivery
Carriers Used : Royal Mail, My Hermes, APC, DPD ( All orders are fully tracked )
Remote areas of Scotland & Other Non-Mainland UK
Subject to surcharges by our carriers. Please contact us for a confirmation of these charges quoting your postcode before placing your order if you have any concerns. Unfortunately we may have to cancel and refund some orders for Non UK Mainland destinations due to carriage restrictions, the reasons can vary from dangerous goods in transit or civil aviation flight rules rules regarding transport of certain liquids, we apologies but these regulations are often out of our control.
The majority of items on our website are stocked and delivered very quickly. We Do Not Guarantee a Next Day Delivery
We can arrange special delivery times at additional cost to the customer at the carriers additional timed rates.
Deliveries are subject to different carrier's discretion but are normally up to 6 pm, any quoted delivery times are estimates only.
CFG Finishes / Glenwood Decorating Supplies accept no liability in relation to late delivery beyond the value of the goods in transit.
In the rare case we cannot get an item to you on time, you will be notified by email or telephone.
We Do Not Pick & Dispatch Goods on Saturday, Sunday Or Bank Holiday's, Orders placed on these days will be picked, packed and processed on the first available working day after these days.
Dented Cans and Other Damages
All items dispatched are brand new and in previously unopened containers (with the exception of mixed paint colours). Products in transit with a carrier can on occasion incur some damage. They are NEVER dispatched in such a condition .
As you would expect, items which unfortunately have arrived leaking will be replaced after receipt of photographic evidence, which is required in any claim process. Dented or bulged tins with no paint loss are deemed 100% fit for purpose, paint quantity is not lost and paint quality is not impaired. We will not refund or replace a dent or bulging tin on the basis the paint inside is in perfect condition, the tin is only a transportation vessel.
This does not affect your statutory rights.
All returned goods / products must be transported, stored, handled & used in accordance with the manufacturers guidelines.
Upon receipt of your order you must check it carefully. Any damaged, wrong, or short delivered items must be reported to Glenwood Decorating Supplies within 48 Hours of receipt of the delivery via email to: firstname.lastname@example.org or on 01325 288003.
In any correspondence, you must quote your invoice / delivery note number. Please retain all packaging in case you should need to return your order, you must send a copy of original invoice /delivery note, with any goods which may be returned. Glenwood Decorating Supplies reserves the right to charge a 25% handling charge on goods returned, goods returned and not in complete re-saleable condition a refund will be negotiable based on condition.
We are unable to accept any mixed paints back.
All products we supply are covered by the manufacturers warranties.
Any faulty goods must be reported within 7 days of receipt of your order.
Products not used in accordance with the manufacturers specification or intended use will not be replaced & or warranties will be void.
We may request photographic evidence in conjunction to any claims.
Goods will be refunded, but we reserve the right not to refund any carriage or packaging costs, special order products will be discussed on an individual basis.
We will refund items up to 28 days from date of purchase only if returned in Original, Saleable Condition and in original packaging, un-opened within 7 days of receipt of your delivery, except mixed paint shades or items bought in as special order these we cannot accept back.
Non faulty goods must be returned at the customers own expense. Glenwood Decorating Supplies can advise on appropriate carriers.
Returned items should be correctly packaged & insured against loss or damage in transit, Glenwood Decorating Supplies accepts no liability for goods damaged when returned by customers own transport method and this may affect any refund.
Return items to: Glenwood Decorating Supplies. Luke?s House. 206 - 210 Yarm Road, Darlington. Co. Durham. DL1 1XD
All items must have copy invoice / delivery note & covering letter of explanation as to why a refund is required.
Glenwood Decorating Supplies accepts no responsibility for items lost or damaged in return transit back to our address, if returned by customers own transport. Goods returned by customers own transport method remain the responsibility of the customer until signed for by a member of Glenwood Decorating Supplies staff to say they are in good condition.
Goods not accepted back and Non refundable terms include : Special mixed items, Goods we have bought in specially ( Not Standard Stock Line ), Goods outside statutory 28 day returns policy.
CANCELLATION OF ORDERS
If you wish to cancel an order you must contact our office immediately via email at email@example.com or on
Order cancellations will be charged at 10% the value of the order (at Glenwood Decorating Supplies discretion). This will be deducted from the total order value.
Once Glenwood Decorating Supplies has dispatched your order it may not be possible to stop the delivery process. The customer then assumes responsibility of the order, to return the delivery back to Glenwood Decorating Supplies in undamaged & resaleable condition. Please refer to our returns policy.
Glenwood Decorating Supplies is a subsidiary of CFG FINISHES LTD, Luke's House, 206 - 210 Yarm Road Darlington, County Durham,
Glenwood Decorating Supplies, Reserves the right to amend policies, terms & conditions, & prices with little or no consultation.
Glenwood Decorating Supplies reserves the right to charge carriage on returned items unless returned by the customer, goods returned via the customer using their own transport system will remain the responsibility of the customer until they are signed for by Glenwood Decorating Supplies Refunds will only be issued when goods are received back in a re-saleable condition a 10% charge will be added for items being returned unless previously discussed with the management.
We do Not Accept return request 28 days after date of purchase.
Glenwood Decorating Supplies can and are happy to arrange collection of goods for return, there will be a charge for this service which will be deducted from any refund.
SPECIAL NOTE - WALLPAPERS
Please examine all rolls of wall covering & borders BEFORE cutting to check that the design, colour & amount areas ordered, at the same time check for any visible shading or imperfections. Check that all rolls are of the same shade not only the batch numbers on the labels, but also by unwrapping & visually comparing one against another.
It is essential to read the manufacturers instruction BEFORE commencing the job and to take particular note of any recommendations regarding the type of application of adhesive, soaking times, pattern matching etc..
We cannot accept responsibility for any labour charges, expenses or consequential losses. The user must accept liability once work has commenced.
No claim material will be accepted for wall covering hung in access of 1 roll, ( 3-4 lengths). DO NOT CONTINUE to cut and hang if the problem is apparent.
In the event of a claim, we must have samples showing the imperfection, complete with all labels.
Please ensure you have enough material to complete the job, as additional rolls ordered may take a few days to arrive and may vary from the original shade / batch.
We cannot accept any wallpaper returned after 28 days from date of purchase.
We will not accept odd rolls of wallpaper to be returned, minimum return quantity of 3 rolls
We cannot guarantee being able to obtain speciifc batch numbers once your order has been delivered, ensure you purchase enough to complete your project.
CLAIMS THAT WILL NOT BE ACCEPTED.
For hanging more than 3 lengths when a defect is apparent.
For surface appearance / colour changes when the wall covering is used over fresh un-neutralised plaster, dark, patchy or unsuitable substrates.
For damages or losses resulting from improper wall preparation, incorrect adhesive, incorrect soaking, stretching or poor workmanship.
For any damages or loss due to faulty or careless handling.
For any labour charges incurred where the user or a contractor has commenced work without all materials to hand. Please allow adequate time for transport & delivery. No delivery times can be guaranteed and all products are subject to availability.
Glenwood Decorating Supplies accept no liability for goods delivered late. It is the sole responsibility of the customer to place orders in time for commencement of works being carried out, it is the responsibility of the customer to check stock and delivery times with Glenwood Decorating Supplies if this is critical to a project.
We do not accept any part tins of paint back.
We will not accept the return of electrical or spray equipment that have been opened and used without a specific fault being diagnosed and discussed.
GOODS DAMAGED IN TRANSIT.
All items despatched are brand new and in previously un-opened containers ( with the exception of mixed paint colours ). In transit damage can occur dents or bulged tins, they are not despatched in such a condition and the resulting minor damages are as a consequence of third party carriers transporting and handling items in less than an ideal manner. Clearly items which unfortunately arrive leaking will be replaced after receipt of photographic evidence which is required in any claim process, dented or bulged tins with no paint loss are deemed fit for purpose, paint quantity is not lost and paint quality is not impaired and as such are not eligible for return or refund.
NON DELIVERED ITEMS
Orders which have been attempted by our carriers or Royal mail and due to customer not being available to sign for, or accept goods these order will be " Carded " i.e. the carrier company will leave information to the attempted deilivery and to who you need to contact regarding re-arranging for the goods to be re-delivered.
Non - Delivered goods : the carrier company will make 1 further attempt, there after the goods will be held in the nearest depot for 5 working days awaiting the customer to contact them, after the 5 days the goods will be returned to Glenwood Decorating Supplies, this cost will be passed on to the customer, either as a deduction on a refund or in the case of the goods being re-directed to the customer an additional carriage charge may be applied.
Any order left " Safe " without a signature being obtained by the courier, these goods are left entirely at the discretion / express wish of the customer and are considered from that point the sole responsibility of the customer. Glenwood Decorating Supplies accepts no further liability.
Returns Carriage Charge £15.00
Re - Direction Carriage Charge £15.00
PAINT & COLOUR
Glenwood Decorating Supplies are unable to accept any returns for paint which have been mixed for the customer in any capacity. This is due to the fact, we are unable to sell that product again as the colour is specific to the customer that ordered it. Please ensure you have selected the correct colour before ordering and ask to be sent a colour chart in the post if you are not sure.
We are not responsible for any views we express regarding colours and any advice we give, it is the sole responsibility of the customer to select the correct colour. If you are choosing a colour from the computer screen remember the resolution on computer monitors can differ depending on the make and model, names of colours also change from manufacturer to manufacturer, we will only make colours with stated BS 4800, BS 381c, RAL, NCS colours these are standard references, we also advice purchasing enough paint to complete the job as paint shades may differ slightly from batch to batch.
We would like to mention another phenomen, Metomarism is sometimes used to describe one colour viewed under different light conditions and the colour may appear different shades, this can also occur due to different soft furnishings, it?s all due to light refraction.
Glenwood Decorating Supplies reserves the right to offer a refund in the form of a Credit Note held on our system until such time as the customer has a need for more material.
We must stress that if you are at any time uncertain of anything stop and please give ourselves a call and we can clarify your question.
Please follow all manufacturers application instructions any uncertainty please ring. Always try a test area before commencing with a large job and ensure complete compatibility of coatings to substrate.
Glenwood Decorating Supplies have a wealth of knowledge relating to the decorative paint and industrial wood finishing industries and if we are willing to offer help and advice.
The Glenwood Decorating Supplies payment page is hosted on a secure server and all transactions taking place are encrypted, so your card details are protected.
Our on-line payment system is the most sophisticated available. All financial transactions are processed securely behind protected firewalls, allowing them to safely process your card payment with the bank. Financial details are never left unencrypted during any part of the order process, and are never sent by Internet email.