Frequently Asked Carriage ??

Update Due to Carona Virus..

 

WHILST WE ARE WORKING CLOSELY WITH OUR SUPPLIERS & CARRIERS WE ARE STARTING TO EXPERIENCE GAPS IN OUR STOCKS .. WE ARE WORKING TO REMOVE THESE ITEMS FROM SALE AS QUICKLY AS WE CAN, OUR SYSTEM DUE TO IT'S SET UP MAY STILL ACCEPT SOME ORDERS THAT WE MAY HAVE TO CANCEL AT LATER TIME .. WE WILL REFUND ALL CANCELLED ORDERS IN FULL ASAP..


OUR DELIVERY TIMES ARE INCREASING DUE TO THE SHEER VOLUME OF ONLINE ORDERS BEING RECEIVED, WE ARE WORKING THROUGH THESE AS QUICKLY AS POSSIBLE.


STANDARD DELIVERY AND SHIPPING TIMES ARE NOW : 2 - 5 WORKING DAYS 


WE APPRECIATE ALL YOUR ORDERS AND YOUR PATIENCE AT THIS TIME OUR STAFF ARE WORKING LONGER HOURS TO COMPLETE ORDERS.


WE WISH ALL OUR CUSTOMERS AND THEIR FAMILIES ALL THE VERY BEST AT THIS TIME ......

 

We will continue at Glenwood Paint to supply paint & goods to all customers whilst following Government Guidelines and Best Working Practices. We will pack parcels wearing protective gloves and if necessary masks, we will not employ anyone to pack parcels whom may have become infected so as not to pass on any infection.


Our Carriers have informed us of there actions to safe guard the drivers and customers.. 


All Parcels - Deliveries will now be Verbal POD's ( Proof of Delivery ).

 

The driver will drop the parcel step back a few metres and request a name. The delivery will then be marked off as Delivered and Name taken will be classified Proof of Delivery.

 

Frequently Asked ??

Deliveries : We use a mixture of carriers as they themselves offer differing attributes. 

We use APC Overnight, DPD for larger consignments, these services are an Overnight Services Monday to Friday, we can arrange Saturday A.M. deliveries if required but these are more costly.  We Do Not Guarantee Next Day Delivery.

Standard Carriage Costs: £1.00 to £20 Carriage £3.79. Carriage £20.01 to £65.00 £6.49, Orders over £65.00 Free

Smaller consignments are distributed with either My Hermes or Royal Mail, generally 24 - 48 hour services and some items may be delivered on Saturdays. 

We do have difficulties sending liquids to the more remote areas of the country, Scottish Highlands, Scottish Isles, Isel of Man & Northern Ireland this is due in some case to the remoteness of areas and couriers only visiting such areas once or twice a week, also liquids .. cannot be transported by Air, only road hence taking longer.

Carriage costs are subsidised by ourselves we do not pass on the true cost of carriage, in the case of special deliveries we will pass on directly the quote we are given by the carrier.

 

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