FAQ Page

Glenwood Decorating Supplies endeavour to give the best possible customer service.

All goods supplied are Brand New and in previously un-opened containers.
 
All products are packaged in a manner suitable for transportation and in accordance with current legislation and couriers guidelines. All paint is packaged with tin clips, shrink wrap, tape around lids, bubble wrap and or packing paper to pack out boxes. We try to consider the environment, as a company we receive a large amount of good quality cardboard boxes and where possible we re-use these to reduce our waste and environmental impact.
 
We use a variety of carriers, APC Logistics, DPD, Royal Mail Tracked 48hr,  and My Hermes, each carrier has it's own exceptional services, with the mix we have we can ensure the very best service for our customers. With the exception of standard Royal Mail shipments each service we use have consignment numbers which enable our customers to track their consignments. 
 
Over 95% of our orders are dispatched within 24 hours, Expedited orders are dispatched on an overnight service for next working day delivery. Orders of 2.5L and above are dispatched with DPD or APC Logistics and these are always an overnight services. We do Not Guarantee an Overnight Service all parcels are fully tracked POD can be obtained.
Delivery of orders to Northern Ireland, Scottish Isles, Highlands and Channel Islands will take longer due to geographical location, orders incorporating liquid i.e. paint .. are only carried by road and may take longer to these destinations.
 
Product Images.

Images used across the site are generic and may not represent the Pack Size, the Colour, or Quantity. For instance most paint products will show a generic image for the product range with a label suggesting White, to provide an image for every colour in each pack size potentially would result in over 25k images for one product.
I you are unsure please contact us :  01325 288003
 
Paint Pack Size.
Many products when open are not full to the top with content, this is to allow for the tin to be opened without incident and to allow for a small degree of expansion. Paint products are filled by automation on a weight basis despite displaying a litre quantity and many packages carry the "℮" code Quantity Estimee meaning the package conforms to EU directives on weights & measures. 

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